I bought a really nice Mr Coffee coffee maker a couple of months back. Loved it. Unfortunately it started leaking from the bottom every time it brewed. I had no warranty & none of the packaging, but I still had the manual - so I called. I had to give them a few #'s from the machine, and then they shipped me a new one & a prepaid UPS label to send back the old one. NO CHARGE! Two thumbs up Mr. Coffee! I am a proud owner of Mr Coffee & will share your great customer service, timely response, & great products with many. Good job!
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